Frequently Asked Questions
Frequently Asked Questions
Questions? We've Got You Covered
Do you ship overseas?
Yes, we ship all over the world. Without any shipping costs. We run discounts and promotions all year, so stay tuned for exclusive deals.
Do you offer a guarantee?
In the rare case you do not see results, you may return it for a full refund within 60 days of receiving your product(s).
Satisfaction is 100% guaranteed!
There's truly no risk to trying out Carepurc products!
The expected delivery time has passed, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes it happens that the delivery of an order is delayed
I am missing some products in my order, how is that possible?
Since we work with different suppliers, it may happen that the products are shipped separately. If items are missing from your order, you will usually receive them after 2-3 days.
We apologize for the inconvenience.
How soon can I expect results from the hair growth products?
Results can vary depending on individual factors like consistency of use and the current condition of your hair. Generally, customers start noticing improvements in hair density and strength after 4 to 6 weeks of regular use.
Are the products natural and safe to use?
Yes, all of our products are made with high-quality, natural ingredients and are free from harmful chemicals like sulfates, parabens, and silicones. We are committed to providing safe, effective formulas that are gentle on your hair and scalp.
How can I contact customer support?
You can reach our customer support team at support@thepurcstore.com. Our customer service hours are Monday to Saturday, 09:00-21:30, and on Sunday, 12:00-14:00.
Have more questions?
If you have additional questions or need further assistance, please don't hesitate to contact us at support@carepurc.com. Our team is here to help and will respond to your inquiries as soon as possible.